![]() Use Email Log Search (ELS) to find specific messages sent to people in your organization in the past 30 days. Step 3: Find messages with Email Log Search ![]() ![]() There's a Google Workspace outage–Check the Status Dashboard to make sure Gmail isn't affected by a service outage.If your domain host can’t verify your address, they could disable your domain. They usually send an email asking you to confirm your address. Your domain registration isn’t complete–When you buy or renew a domain, your domain host verifies your email address.Your domain host disabled your account–Common reasons for a disabled account is your domain registration expired, or there’s an issue with your domain host payment.Your Google Workspace account is suspended–If your account is suspended, messages sent to your account aren't delivered, and bounce back to the sender.These issues with your Google Workspace account or domain account can prevent you from getting email: Step 2: Check for account or domain issues Make sure you’ve correctly set up MX records for Google Workspace email. Your MX records must point to Google mail servers before you can send and receive email with Google Workspace and Gmail. Mail Exchange (MX) records direct your domain's email to the servers that host your domain's user accounts. Step 1: Make sure MX records are set up correctly If you have a personal account, go to Gmail messages are missing.įollow the steps in this article if your Google Workspace account isn't getting any email, or if people in your organization are missing specific, expected messages. This article is for Google Workspace administrators.
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